6v99 Privacy Policy
Your privacy is a priority at 6v99. This Privacy Policy explains exactly what personal data we collect when you use our platform, why we collect it, how it is stored and protected, and the rights you hold over your own information. We are committed to handling your data with transparency and care.
Six Ways 6v99 Protects Your Personal Data
From the moment you register, your data is handled according to these core principles that govern every decision we make about privacy at 6v99.
Every connection between your device and the 6v99 platform is protected by SSL (Secure Sockets Layer) encryption. This means that all data transmitted — including your login credentials, personal details, and payment information — is encrypted in transit and cannot be intercepted by third parties.
6v99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. The information you provide is used solely to operate your account, process your transactions, and improve the 6v99 platform experience for Bangladeshi players.
Personal data held by 6v99 is stored on secured servers with access controls, encryption at rest, and regular security audits. Access to your account data within the 6v99 organisation is restricted on a strict need-to-know basis and is logged for audit purposes.
You have the right to request access to the personal data 6v99 holds about you, to request corrections if that data is inaccurate, and to request deletion of your data subject to our legal retention obligations. All such requests can be submitted to [email protected] and will be handled within 30 days.
6v99 uses cookies and similar tracking technologies solely to maintain your session, remember your preferences, and analyse aggregate platform usage patterns. We do not use cookies to build advertising profiles or to track your activity across unrelated third-party websites.
If you have opted in to receive promotional communications from 6v99 — such as bonus offers, BPL cricket promotions, and seasonal Eid or Pohela Boishakh campaigns — you may withdraw that consent at any time by contacting support. Withdrawal of marketing consent does not affect your account or services.
Introduction
This Privacy Policy ("Policy") describes how 6v99 ("we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "your") who access or use the 6v99 website and services available at https://6v99.io, including all associated games, sportsbook markets, account features, and payment services.
6v99 is committed to handling your personal data responsibly and transparently. This Policy is designed to give you a clear understanding of our data practices so that you can make informed decisions about how you engage with the 6v99 platform.
By registering an account on 6v99 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read in conjunction with our Terms and Conditions and our Responsible Gaming Policy.
Data We Collect
6v99 collects the following categories of personal data in the course of operating the platform and providing services to account holders:
| Data Category | Examples | Required or Optional |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or passport number, photograph | Required for account verification |
| Contact Data | Email address, mobile phone number, city of residence (e.g., Dhaka, Chittagong, Sylhet) | Required |
| Financial Data | bKash/Nagad/Rocket account numbers, transaction history, deposit and withdrawal records in ৳ BDT | Required for transactions |
| Technical Data | IP address, device type, operating system, browser type, session timestamps | Collected automatically |
| Usage Data | Pages visited, games played, bets placed, session duration, feature interactions | Collected automatically |
| Communications Data | Records of support chat, email correspondence, and feedback submitted to 6v99 | Collected when you contact us |
| Marketing Preferences | Opt-in or opt-out status for promotional emails and platform notifications | Optional |
6v99 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health information. If you voluntarily disclose such information in a support communication, it will be used only to respond to your query and will not be retained beyond the resolution of that query.
How We Collect Your Data
6v99 collects personal data through the following means:
- Direct Interactions: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, placing a bet, contacting support, or subscribing to promotional communications.
- Automated Technologies: Technical and usage data collected automatically when you access the 6v99 platform, including through cookies, server logs, session tracking, and device fingerprinting technologies.
- Third-Party Payment Providers: Transaction confirmation data received from your mobile financial service provider (bKash, Nagad, Rocket, Upay) or bank (Dutch-Bangla Bank, City Bank, BRAC Bank) when you initiate a deposit or withdrawal.
- Identity Verification Services: Where required, 6v99 may use third-party identity verification services to validate the documents you submit during the Know Your Customer (KYC) process. These services confirm the authenticity of your documents and return a verification result; 6v99 receives only the outcome, not a copy of the raw document data processed by the third party.
- Game Provider Systems: Game session data, including bet values, game outcomes, and session timestamps, generated when you play games provided by certified providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi.
Why We Use Your Data
6v99 processes your personal data for the following purposes, each of which has a lawful basis:
- Account Management: To create, maintain, and administer your 6v99 account, including processing your registration, verifying your identity, and managing your account settings and preferences.
- Transaction Processing: To process deposits and withdrawals in Bangladeshi Taka (৳ BDT) via your chosen payment method, to maintain accurate financial records, and to investigate and resolve any payment disputes.
- Service Delivery: To provide access to games, sportsbook markets, and all other features of the 6v99 platform, and to ensure that the platform functions correctly on your device.
- Compliance and Anti-Fraud: To meet our obligations under applicable anti-money laundering (AML) regulations, to perform Know Your Customer (KYC) checks, to detect and prevent fraud, and to report suspicious activity to relevant authorities where required by law.
- Responsible Gaming: To monitor account activity for signs of problematic gambling behaviour, to enforce responsible gaming tools (deposit limits, self-exclusion, session limits) that you have set, and to comply with our 21+ age restriction obligations.
- Customer Support: To respond to your enquiries, resolve complaints, and provide assistance through our 24/7 English-language support service.
- Platform Improvement: To analyse aggregate usage patterns in order to improve the design, performance, and content of the 6v99 platform. This analysis is conducted on anonymised or pseudonymised data wherever possible.
- Marketing Communications (with consent only): To send you promotional offers, bonus notifications, cricket season updates, and seasonal campaign information (such as Eid or BPL promotions) if you have explicitly opted in to receive such communications. You may withdraw this consent at any time.
Sharing Your Data
6v99 does not sell, rent, or trade your personal data. We share your data only in the following limited and controlled circumstances:
- Payment Service Providers: We share the minimum necessary transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, or your bank) solely to process your deposit or withdrawal instruction. These providers operate under their own privacy policies and data protection obligations.
- Game Providers: A session token and anonymised player identifier may be shared with certified game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi) to initiate and record your game sessions. These providers do not receive your full name, contact details, or financial data.
- Identity Verification Services: Document images and personal identifiers submitted during KYC are shared with our accredited identity verification partner solely for the purpose of verifying authenticity. This partner is contractually bound to process your data only for verification purposes.
- Legal and Regulatory Authorities: 6v99 will disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies where required to do so by applicable law, court order, or regulatory direction. We will notify you of such disclosure where we are legally permitted to do so.
- Professional Advisors: In limited circumstances, data may be shared with our legal counsel, auditors, or security consultants under strict confidentiality obligations for the purpose of obtaining professional advice or conducting audits of our systems.
All third parties with whom 6v99 shares personal data are required to maintain appropriate security standards and to process that data only for the specific purpose for which it was shared. 6v99 does not permit third parties to use your data for their own independent marketing or commercial purposes.
Data Retention
6v99 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations.
In practice, this means:
- Active Accounts: Personal data associated with an active 6v99 account is retained for the lifetime of that account.
- Closed Accounts: Following account closure, 6v99 retains identity, financial, and transaction records for a minimum period of five years in order to comply with anti-money laundering regulations and to defend against potential legal claims.
- Marketing Data: Marketing preference records and communications data are retained for a period of two years from the date of your last interaction with 6v99 marketing materials, or until you withdraw consent, whichever is earlier.
- Support Communications: Records of support chat and email correspondence are retained for two years from the date of the interaction to allow for complaint follow-up and quality assurance.
- Technical and Usage Data: Server logs and session data are typically retained for 90 days, after which they are aggregated and anonymised for analytical purposes.
When personal data is no longer required, 6v99 takes appropriate steps to securely delete or anonymise it so that it can no longer be used to identify you.
Data Security
6v99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the 6v99 platform.
- Encryption at rest for sensitive personal data and financial records stored on 6v99 servers.
- Role-based access controls ensuring that only authorised personnel with a legitimate need can access account data.
- Multi-factor authentication requirements for staff accessing administrative systems.
- Regular penetration testing and vulnerability assessments conducted by independent security specialists.
- Intrusion detection systems and continuous monitoring for anomalous activity on platform infrastructure.
- Documented incident response procedures to ensure rapid identification and containment of any data security incident.
In the event of a personal data breach that is likely to result in a significant risk to your rights, 6v99 will notify affected account holders without undue delay, providing information about what occurred and the steps being taken in response.
Cookies and Tracking Technologies
6v99 uses cookies and similar technologies (including local storage and session tokens) to operate the platform and improve your experience. The following categories of cookies are used:
- Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without disrupting platform functionality.
- Functional Cookies: Used to remember your preferences, such as your preferred language and display settings, so you do not need to reconfigure them on each visit.
- Analytical Cookies: Used to collect aggregate, anonymised data about how players interact with the 6v99 platform — such as which pages are most visited and how long sessions last. This data is used solely to improve platform design and performance and is not linked to your individual identity.
6v99 does not use advertising or targeting cookies. We do not use cookies to track your activity on websites other than 6v99.io, and we do not share cookie data with advertising networks.
You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent the 6v99 platform from functioning correctly and may prevent you from accessing your account.
Your Data Rights
As a 6v99 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.
- Right of Access: You may request a copy of the personal data that 6v99 holds about you, along with information about how it is used and with whom it has been shared.
- Right to Rectification: You may request correction of any personal data we hold that is inaccurate or incomplete. You may also update basic account details directly through your account settings.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that we are required to retain certain financial and identity records for a minimum period following account closure.
- Right to Restriction: You may request that we restrict the processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
- Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though we may continue processing if we can demonstrate compelling grounds.
- Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
Minors and Age Restriction
The 6v99 platform is strictly intended for individuals aged 21 years and above. 6v99 does not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in the account registration process, and accounts where age cannot be confirmed are suspended pending verification.
If you believe that a minor has registered an account on 6v99 or that personal data of a minor has been collected, please notify us immediately at [email protected]. Upon confirmation, we will promptly close the account, delete any associated personal data, and reverse any financial transactions where possible.
Parents and guardians in Bangladeshi households are encouraged to use parental control tools on shared devices to prevent minors from accessing online gambling platforms.
International Data Transfers
Some of the third-party service providers used by 6v99 — including game providers and identity verification services — may process data on servers located outside Bangladesh. Where such transfers occur, 6v99 ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to maintain security and processing standards equivalent to those applied by 6v99.
By using the 6v99 platform, you acknowledge that your personal data may be transferred to and processed in countries other than Bangladesh. 6v99 takes all reasonable steps to ensure that such transfers are conducted securely and in compliance with applicable data protection principles.
Changes to This Privacy Policy
6v99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we provide. Where changes are material, we will provide notice to account holders via email or a prominent notice on the 6v99 platform before the changes take effect.
The effective date at the top of this Policy will be updated whenever a new version is published. We encourage you to review this page periodically to stay informed of how 6v99 handles your personal data. The most current version of this Policy is always available at https://6v99.io/privacy-policy.
Your continued use of the 6v99 platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should cease using the platform and contact us to close your account.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 6v99 handles your personal data, please contact our dedicated support team:
- Email: [email protected] (plain text — not a clickable link)
- Subject Line: Please use "Privacy Policy Enquiry" or "Data Rights Request" so your message is routed to the correct team member.
- Response Time: We aim to respond to all privacy-related enquiries within 5 business days and to complete data rights requests within 30 days.
- Support Hours: 24 hours a day, 7 days a week, including all Bangladeshi public holidays.
- Language: English
We Are Here to Help
If anything in our Privacy Policy is unclear or you would like to exercise your data rights, our support team is available 24/7. You can also explore the platform or check our FAQ for quick answers.