Responsible Gaming
at 6v99
Gaming at 6v99 is designed to be enjoyable, entertaining, and firmly within your control. We provide every Bangladeshi player with the tools, information, and direct support they need to keep their gaming experience healthy — because your well-being always comes first.
Responsible Gaming Tools at 6v99
Every tool listed below is available free of charge to all 6v99 account holders. Access them at any time from your account settings or by contacting our support team.
Set a maximum deposit cap for any daily, weekly, or monthly period. Once your limit is reached, no further deposits can be made until the period resets. Limits take effect immediately when you reduce them and require a 24-hour cooling period when you increase them — protecting you from impulsive decisions.
Establish a ceiling on the total amount you can lose within a defined time period. When you reach your loss limit, your ability to place further bets or spin further games is paused until the period resets. This tool is particularly useful during cricket season and tournament betting when the pace of play can accelerate spending without you noticing.
Define how long you want each gaming session to last. When your allotted session time runs out, you will receive an on-screen notification and the session will end automatically. You can also set daily maximum playtime to ensure that gaming fits naturally into your day without encroaching on work, family, or rest time.
Receive periodic on-screen alerts at intervals you set — every 30 minutes, every hour, or at any custom interval you choose. Each reality check shows you how long you have been playing and how much you have wagered during the session. These gentle reminders help you stay aware and make conscious decisions about continuing or stopping.
Take a short break from the platform for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended. You cannot log in, deposit, or place bets. The time-out cannot be reversed early, giving you genuine breathing space to reflect and recharge away from the platform.
If you feel that gaming is becoming a serious problem, self-exclusion allows you to close your 6v99 account for a minimum period of 6 months, 1 year, or permanently. During self-exclusion your account is fully deactivated, your remaining balance is returned, and you will be removed from all marketing communications. Contact [email protected] to activate self-exclusion immediately.
What Responsible Gaming Means at 6v99
At 6v99, responsible gaming is not a compliance checkbox — it is a core part of how we build and operate our platform. We believe that gambling should always be a form of entertainment, never a source of financial stress, emotional distress, or personal harm. Every feature we release, every promotion we run, and every tool we offer is evaluated against this standard.
The 6v99 platform serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and Cox's Bazar. We understand that our platform reaches into people's daily lives, and we take that responsibility seriously. Our responsible gaming programme gives you the means to stay in control at every step of your journey with us.
Gambling becomes a problem when it stops being a choice and starts feeling like a necessity. If you find yourself chasing losses after a bad BPL cricket bet, spending money you need for household bills, or hiding your gaming activity from family members, these are signals that deserve your attention — and ours.
Strict 21+ Age Requirement
6v99 operates a strict minimum age policy. All players must be 21 years of age or older to register an account, make a deposit, or participate in any game or betting market on the platform. This is not simply a terms-and-conditions formality — it is a firm boundary that we enforce through mandatory age verification during the account registration process.
Every new account is required to submit valid government-issued identity documents confirming date of birth before full account access is granted. Accounts where age cannot be verified are suspended immediately, and any funds deposited are returned. We use automated checks and manual review to ensure compliance at all times.
If you are a parent or guardian in a Bangladeshi household with shared devices, we strongly encourage you to use device-level parental controls to prevent underage family members from accessing 6v99 or similar platforms. If you believe a minor has registered on 6v99, please contact us immediately at [email protected].
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs may indicate that gambling has moved beyond entertainment and into territory that requires attention:
- Spending more money on gambling than you planned or can afford
- Chasing losses — placing bigger bets to try to win back what you have lost
- Borrowing money or selling possessions to fund gambling activity
- Feeling anxious, irritable, or restless when you are not gambling
- Neglecting work, studies, or family obligations because of time spent gaming
- Hiding your gambling activity from people close to you
- Gambling as a way to escape stress, sadness, or personal problems
- Feeling that you need to gamble with increasingly large amounts to feel excited
- Unsuccessful attempts to cut back or stop gambling on your own
- Thinking about gambling constantly, even when doing other activities
If you recognise two or more of these signs in your own behaviour, we encourage you to take action now. Use the self-exclusion or time-out tools in your account settings, or contact the 6v99 support team directly. Seeking help early is always the right decision.
Self-Exclusion: A Full Account Pause
Self-exclusion is the most comprehensive responsible gaming tool available on the 6v99 platform. It is designed for players who feel that they need a significant, enforced break from all gambling activity — not just a short time-out.
How Self-Exclusion Works at 6v99
When you activate self-exclusion, your 6v99 account is fully deactivated for your chosen period — a minimum of 6 months, or 1 year, or permanently. During this period you cannot log in, place bets, deposit, or access any game on the platform. Your account balance is returned to you via your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days of activation.
You will be immediately removed from all 6v99 marketing lists and will receive no further promotional emails or SMS notifications. Self-exclusion cannot be reversed before its expiry — this is intentional. The enforced waiting period is part of what makes this tool effective. To request re-activation after the exclusion period has ended, you must contact support and complete a re-registration verification step.
To activate self-exclusion, log in to your 6v99 account, navigate to the Responsible Gaming section of your account settings, and select "Self-Exclusion". Alternatively, send an email to [email protected] with the subject line "Self-Exclusion Request" and your registered account details. We will confirm activation within 2 hours.
How to Set Your Responsible Gaming Limits
Setting up your personal limits on 6v99 takes less than two minutes. Follow these steps to put your preferred controls in place today:
Log In to Your 6v99 Account
Visit 6v99.io and log in using your registered username and password. If you have not yet set up two-factor authentication on your account, this is a good time to do so for added security.
Navigate to Account Settings
Click on your account icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
Open the Responsible Gaming Tab
Within Account Settings, select the "Responsible Gaming" tab. You will see all available tools listed: Deposit Limits, Loss Limits, Session Time Limits, Reality Checks, Time-Out, and Self-Exclusion.
Set Your Preferred Limits
Select the tool you want to activate, enter your preferred limit value or time period, and confirm. Deposit and loss limits take effect immediately when reduced. Session limits and reality checks activate at the start of your next session.
Contact Support If You Need Help
If you have difficulty accessing the Responsible Gaming tools in your account settings, or if you want to discuss your options with a member of our team, contact support at [email protected] at any time. Our team is available 24/7 and responds in English.
Need Help Right Now?
If you feel that gambling is negatively affecting your life or the lives of people around you, please do not wait. Reach out to the 6v99 support team immediately — our responsible gaming specialists are available around the clock.
Use subject line: "Responsible Gaming Help" — your message will be prioritised and assigned to a specialist within 1 hour.
Answer these five honest questions to gauge where you stand today:
- Have you ever spent more on gambling than you intended to in a single session?
- Have you tried to win back money you lost by continuing to bet?
- Has anyone close to you expressed concern about the time or money you spend gaming?
- Have you ever felt that you needed to hide or lie about your gambling activity?
- Have you gambled with money set aside for essential expenses such as rent, food, or bills?
If you answered yes to any of these questions, we encourage you to activate a limit or time-out, or to contact our support team today.
- Set a fixed entertainment budget in ৳ BDT before you start each session and treat it as a spent cost, not an investment.
- Never gamble when you are under the influence of alcohol or when you are emotionally distressed.
- Balance gaming with other activities — spend time with family, exercise, or pursue hobbies you enjoy.
- Remember that every game outcome at 6v99 is determined by certified random number generators — past results never influence future ones.
- Take regular breaks during sessions — stand up, have a drink of water, and check the time before returning.
- Never attempt to recover losses by increasing your stakes. Accept losses as the cost of entertainment, not as a debt to be repaid through further play.
If you share a device with younger family members in your Bangladeshi household, take these steps to prevent accidental access to 6v99:
- Always log out of your 6v99 account when finished, rather than leaving the session open.
- Use a unique, strong password and do not save it in shared browsers.
- Enable parental control software on shared devices and home Wi-Fi routers.
- Talk openly with young people about the risks of gambling and the 21+ age requirement.
Getting Support at 6v99
No matter where you are in Bangladesh, our responsible gaming team is available 24 hours a day, 7 days a week — including all public holidays. Reaching out is free, confidential, and carries no consequences for your account status.
Email Support
Send your responsible gaming request or self-exclusion instruction to [email protected]. Use the subject line "Responsible Gaming Help" for priority routing. We respond within 1 hour for urgent matters and within 5 hours for general enquiries.
Live Chat
The 6v99 live chat support feature is available directly from your account dashboard. Our English-speaking agents can help you activate deposit limits, process a time-out request, or answer any responsible gaming questions you have — all in real time, any time of day.
Account Settings
Most responsible gaming tools — including deposit limits, session limits, reality checks, and time-out — can be activated directly from the Responsible Gaming tab in your 6v99 account settings without needing to contact support. Changes to limits take effect immediately or within one session.
All Responsible Gaming Requests Are Confidential
Activating any responsible gaming tool — including self-exclusion — does not result in any penalty, account suspension, or negative impact on your future relationship with 6v99. Your request is treated with complete confidentiality by our team. We are here to help, not to judge.
Play Responsibly, Play Confidently
Now that you know the tools available to keep your gaming in check, you can explore the 6v99 platform with confidence. Check our FAQ for common questions, or browse our games.